Processing Time

• Orders are processed within 1–2 business days after payment is confirmed.
• During peak seasons or promotional periods, processing may take slightly longer.

Shipping Options & Delivery Time

• Standard Shipping (Singapore): 2–5 business days
• Express Shipping (Singapore): 1–2 business days
• International Shipping: 7–14 business days (availability depends on destination)

Shipping Fees

• Calculated at checkout based on your delivery location and shipping method.
• Free shipping may be offered during promotions or for minimum-spend orders.

Order Tracking

• A tracking link will be sent to your email once your order has been shipped.
• Tracking may take 12–24 hours to update depending on the courier.

Delivery Issues

• Ensure your address is accurate. We are not responsible for delays caused by incorrect addresses or failed delivery attempts.
• If your parcel is marked as delivered but not received, contact the courier first. You may also reach out to our support team for assistance.

Lost or Damaged Parcels

• If your package arrives damaged, take photos and contact us within 48 hours.
• Lost parcels will be investigated with the courier. Replacements or refunds will be issued based on the investigation.